Refund policy
At Wall Decor Center, your satisfaction is our top priority. We strive to make the return and refund process straightforward, transparent, and customer-focused. If you’re not completely satisfied with your purchase, we’re here to help.
Return Window
Our return policy allows returns within 10 days, subject to a 20% restocking fee. The buyer is responsible for covering return shipping costs. You have 14 days from the date of receiving your item to request a return.
Once your return is initiated, you have 10 days to send the products back.
To be eligible, your item must be:
- Unused, and in its original condition.
- Complete with all tags and original packaging.
- Accompanied by a receipt or proof of purchase.
Items sent back without prior return authorization will not be accepted.
How to Initiate a Return
- Contact Us: Email our customer support team at info@walldecorcenter.com to request a return. Provide your order number and the reason for the return.
- Ship the Item: Securely package the item in its original packaging and send it to the provided return address using a trackable shipping service.
Return Address:
4576 Renaissance Pkwy, Warrensville Heights, OH 44128, US
For any questions, please reach out to us at info@walldecorcenter.com or call +1 216-618-6996 during support hours Monday to Saturday: 11 AM – 6 PM (GMT-05:00) Eastern Standard Time (New York)
Damages and Issues
Please inspect your order upon receipt. If you receive an item that is defective, damaged, or incorrect, contact us immediately at info@walldecorcenter.com with your order number and photos of the issue. We will promptly evaluate the matter and provide a replacement or refund, including any applicable shipping costs, at no additional cost to you.
Exchanges
To exchange an item for a different size, color, or style, please initiate a return following the steps above. Once the return is accepted, place a new order for the desired item to ensure the fastest delivery, as exchanges are subject to availability.
Order Changes
Order modifications are possible within 2 hours of placing your order. Please contact us immediately at info@walldecorcenter.com to request changes. After this timeframe, orders enter processing and cannot be altered.
Lost Packages
If your package is lost in transit, we will replace it at no cost, provided the correct shipping address was provided at checkout. Alternatively, if you prefer a refund, we will process it after 30 business days to account for potential delayed deliveries. Our customer service team will keep you updated throughout the process.
Refunds Timeframe
Once your return is received and inspected, we will notify you via email regarding approval or rejection. If approved:
- Refunds will be processed within 5 business days to your original payment method.
- Refunds cover the cost of the item(s), excluding return shipping fees (unless the return is due to our error).
- Additional time may be required for your bank or credit card provider to process and post the refund.
Return Shipping Costs
Customers are responsible for return shipping costs, except in cases of defective, damaged, or incorrect items, where Wall Decor Center will cover the cost.
Restocking Fee
We charge 20% a restocking fee for returns.
Cancellation Policy
You may cancel your order within 1 day of purchase, provided it has not yet been processed or shipped. Once an order is processed or dispatched, it cannot be canceled. To request a cancellation, contact us at info@walldecorcenter.com
Non-Returnable Items
The following items are not eligible for return:
- Items that are damaged, altered, or show signs of wear.
- Gift cards or promotional items.
Contact Info
Store Name: Wall Decor Center
Trade Name: WALL AND DECOR HUB LLC
(EIN): 33-4502168
Business Address: 4576 Renaissance Pkwy, Warrensville Heights, OH 44128, US
Phone: +1 216-618-6996
Email: info@walldecorcenter.com
Business Hours: Monday to Saturday: 11 AM – 6 PM (GMT-05:00) Eastern Standard Time (New York), Sunday: Closed
Order Cut-off Time: 11 PM (GMT-05:00) Eastern Standard Time (New York)
